Refund policy

These terms apply to orders delivered in the United Arab Emirates.

30-day returns

If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund. You do not need to give us a reason. We accept returns of faulty products and of products that are simply not right for you.

Condition

We accept items that are new, and items that have been slightly used. You are welcome to install your filter and try it before deciding. Please return the product in its original box and/or packaging, with any accessories and spare cartridges included.

Exchanges

We accept exchanges. If you would prefer a different model, size or finish, tell us when you get in touch and we will arrange the swap instead of a refund.

How to return your product

You can return your purchase in either of two ways:

• In store — drop it off at any of our kiosks in Dubai.
• By mail — post it back to us, or ask us to arrange a courier pick-up.

Return shipping and fees

Return postage and courier charges are the customer's responsibility. Returning your product to one of our kiosks in Dubai is free.

We do not charge a restocking fee.

Refunds

Once your return reaches us and has been checked, we process your refund within 5 days, to your original payment method. Your bank or card issuer may take a few additional days to show the funds in your account.

Start a return

To request a refund or an exchange, please call us on 800 258 823 or send us an email at support@bludubai.com with your order number.